Key benefits of SecurNOC
Unified visibility across hybrid infrastructure
- End-to-end monitoring of servers, network devices, storage, cloud, containers, and critical applications, all in one platform.
- Pre-built dashboards and metrics for common technologies—no need to build everything from scratch.
- Correlated alerts that show you what’s actually impacted—not just a flood of red lights.
Intelligent automation & endpoint management
- ConnectWise Automate drives automation: patching, script-based remediation, software deployment, and policy enforcement at scale.
- Proactive health checks and self-healing routines resolve many issues before they become outages.
- Centralized, secure remote access for troubleshooting servers and endpoints.
Fewer outages, faster MTTR
- Analytics-driven anomaly detection helps catch performance issues early.
- 24×7 NOC engineers triage and respond to alerts, so your team isn’t woken up for every disk warning or CPU spike.
- Documented runbooks and automated playbooks ensure consistent, predictable response.
Built on a SOC 2 Type 2–audited foundation
- SOC 2 Type 2 posture means our security and availability controls are independently tested over an extended period.
- Strong focus on access control, change management, monitoring, and incident response around your monitored data.
- Enterprise customers and auditors get the assurance they expect from a critical operations partner.
Experience that actually solves problems
- Average engineer tenure of 10+ years means you’re working with people who’ve “seen this movie before.”
- Deep knowledge across networking, Windows/Linux, virtualization, cloud, and application stacks.
- Practical, business-aware recommendations—not just “turn it off and on again.”
“With SecurNOC, we stopped finding out about issues from users first—and started fixing them before anyone noticed.”
Key benefits of SecurNOC
SecurNOC from DataComm, powered by LogicMonitor and ConnectWise Automate, delivers a fully managed Network Operations Center that watches your environment around the clock, automates fixes, and keeps your business running smoothly. LogicMonitor provides deep, hybrid infrastructure monitoring and observability, while ConnectWise Automate adds powerful remote monitoring and automation for endpoints and servers.
Assess & onboard
We start with an environment and requirements workshop: what you have, what’s critical, your SLAs, and how you define “healthy.” From there, we deploy LogicMonitor collectors and integrations to discover your infrastructure, connect ConnectWise Automate for endpoint/server monitoring, patching, and remote management, and define alert thresholds, escalation paths, and maintenance windows.
Monitor & measure what matters
Once connected, SecurNOC continuously monitors performance and availability across network, servers, storage, cloud, and apps; endpoint health, patch status, and key service metrics; and capacity trends and utilization so you can plan before hitting limits.
Automate, triage, and resolve
When thresholds are crossed or anomalies detected, automation and scripts attempt safe, predefined remediation steps. If human intervention is needed, our NOC engineers investigate, correlate related alerts, and execute the right runbook. We escalate only issues that truly need your approval or business input.
Report, review, and refine
You receive regular performance, incident, and availability reports, insights into noisy devices and chronic issues, and service reviews where we refine thresholds, playbooks, and roadmap items based on what we’re seeing.
What you get with SecurNOC
The DataComm Advantage
SecurNOC isn’t just tooling—it’s a partnership with an experienced operations team.
Deep tool expertise
We live in LogicMonitor and ConnectWise Automate every day and know how to get real value from them.
Senior engineering bench
An average tenure of 10+ years means less trial-and-error, more “here’s what works.”
Security-first mindset
Our SOC 2 Type 2 audit underpins how we handle your systems and data, from access control to incident response.
Business-aware operations
We design monitoring and automation around your uptime requirements, change windows, and risk tolerance.
Tight integration with the rest of SecurSuite of Services
SecurNOC alerts feed directly into our advanced ticketing system as do our other services for a complete operational + security view.
Related SecurCentral Services
Contact Center
Managed Firewall
Messaging
Ready to turn “always on” into “under control”?
With SecurNOC, powered by LogicMonitor and ConnectWise Automate, you get proactive monitoring, smart automation, and a seasoned team operating under SOC 2 Type 2–audited controls—all focused on keeping your environment healthy and your users productive.