What are DataComm Contact Center Solutions?
DataComm Contact Center Solutions combine platform selection, design, and ongoing management to deliver a modern customer experience—using either RingCentral Contact Center or Mitel Contact Center, depending on your environment and requirements.
With DataComm, you get:
- A RingCentral Contact Center option for cloud-first, highly distributed teams
- A Mitel Contact Center option for organizations aligned to the Mitel ecosystem
- Voice and digital channels (voice, email, chat, SMS, etc., depending on the platform and licensing)
- End-to-end services from assessment to deployment and continuous improvement
You choose one platform per solution; DataComm helps you pick and run it.
Why organizations choose DataComm Contact Center Solutions
Customer expectations and work models have evolved:
- Customers expect fast, consistent support across multiple channels
- Legacy call centers struggle with remote agents, reporting, and integration
- IT doesn’t always have the time or expertise to design and tune modern contact centers
- Selecting between cloud and more traditional architectures is non-trivial
DataComm helps you decide which path—RingCentral or Mitel—matches your strategy, then delivers and manages that Contact Center solution.
How DataComm Contact Center Solutions work
We start with your goals, then guide you to the right platform and design.
Option 1: RingCentral Contact Center with DataComm
A cloud contact center ideal for organizations that want maximum flexibility and are leaning into cloud communications.
When RingCentral Contact Center fits best
- You want a cloud-first contact center with minimal on-prem infrastructure
- You have distributed or remote agents across multiple locations
- You value rapid scaling, frequent feature updates, and browser-based tools
What RingCentral Contact Center can provide
Capabilities depend on edition/licensing; we help you select the right one.
- Inbound and outbound voice queues with skills-based routing
- Digital channels such as email, chat, and SMS (where included)
- IVR and self-service flows to reduce handle time and transfer volume
- Supervisor dashboards, live monitoring, and historical reporting
- Call recording and quality tools for coaching and compliance
How DataComm supports RingCentral Contact Center
- Design of queues, IVR, skills, and reporting
- Implementation, cutover planning, and agent/supervisor training
- Ongoing administration, moves/adds/changes, and configuration tuning
- Regular reviews to adjust routing, KPIs, and capacity
Option 2: Mitel Contact Center with DataComm
A Mitel-based contact center aligned with Mitel UC environments, ideal where voice integration and control are key.
When Mitel Contact Center fits best
- You already use Mitel for telephony/UC or plan to do so
- You need tight integration with Mitel call flows and on-prem or hybrid designs
- You want strong control over how calls route within a Mitel environment
What Mitel Contact Center can provide
Capabilities depend on your specific Mitel platform and licensing.
- Advanced voice routing with skills-based queues and IVR
- Options for email and other channels where supported in your Mitel solution
- Integration with Mitel UC for presence, transfers, and internal collaboration
- Supervisor tools, live monitoring, and performance dashboards
- Recording and quality assurance features in line with your Mitel stack
How DataComm supports Mitel Contact Center
- Design of call flows, queues, and integration with existing Mitel UC
- Deployment and migration from legacy Mitel or non-Mitel systems
- Training for agents, supervisors, and admins
- Ongoing support, optimization, and roadmap planning within the Mitel ecosystem
SecurCentral is the Managed Firewall solution from DataComm, built to simplify firewall administration, reduce risk from misconfigurations, and ensure your infrastructure is protected by expert oversight.
Common capabilities across both Contact Center options
Whether you choose RingCentral or Mitel, DataComm focuses on:
Omnichannel customer engagement (where supported)
- Voice as the foundation
- Email, chat, SMS, and other digital channels depending on the chosen platform and licensing
- Consistent routing logic and branding across channels
Agent & supervisor productivity
- Intuitive agent interfaces integrated with telephony
- Supervisor dashboards, alerts, and coaching tools
- Recording and quality monitoring options to improve performance
Analytics and continuous improvement
- Real-time and historical reporting on queues, SLAs, and agent performance
- Regular performance reviews with DataComm to refine routing, staffing, and KPIs
- Guidance on adding new channels or capabilities over time
What you get with DataComm Contact Center Solutions
A typical engagement includes:
Who are DataComm Contact Center Solutions for?
This solution is a strong fit if:
- You operate a support, service desk, or sales/contact center
- Your current system is aging, basic, or difficult to manage
- You’re moving to or standardizing on RingCentral or Mitel
- You need better tools for remote/hybrid agents and modern reporting
- Leadership wants a more consistent, measurable customer experience
USE CASES
Explore the Possible Applications of Contact Center
RingCentral Contact Center Example
You’re cloud-first with a distributed team:
- DataComm designs a RingCentral Contact Center with voice and digital channels (where licensed)
- Agents log in from anywhere using softphones and browser-based tools
- Supervisors use cloud dashboards to monitor and coach in real time
Mitel Contact Center Example
You run Mitel UC on-prem or hybrid:
- DataComm adds Mitel Contact Center to extend your existing Mitel environment
- Calls flow seamlessly between UC users and contact center agents
- Supervisors get detailed reporting and monitoring within the Mitel ecosystem
FREQUENTLY ASKED QUESTIONS
Common questions
For each defined contact center environment, yes—you’ll choose either RingCentral or Mitel. DataComm will help you decide which fits each use case best.
Yes. We handle assessment, design, and phased migration from legacy platforms to a RingCentral-only or Mitel-only contact center solution.
Yes—where supported by the selected platform and licensing. During assessment and design, we’ll define which channels you need and how they’re implemented.
In many cases, yes. Both RingCentral and Mitel offer integration options; we’ll work with your team to design and implement what’s supported and beneficial.
Next steps
To tailor DataComm Contact Center Solutions to your organization, we recommend documenting:
- Current platforms and major call or interaction flows
- Number of agents and supervisors, and where they work
- Required channels (voice only or voice + digital) and target KPIs
Ready to harden your network against active threats?
Schedule a Contact Center strategy session with DataComm to determine whether RingCentral Contact Center or Mitel Contact Center is the right foundation for your next-generation customer experience.