What is Mitel Unified Communications with DataComm?
DataComm Mitel Unified Communications is a managed voice and collaboration solution that brings together calling, messaging, meetings, and contact center on a single Mitel platform—designed, deployed, and supported by DataComm.
With DataComm + Mitel, you can choose the deployment model that fits how you operate:
- On-Prem – Traditional or virtual phone system hosted in your own data center or office
- Cloud – Fully hosted Mitel UC in the cloud with subscription-based pricing
- Hybrid – A blend of on-prem and cloud services to match locations, users, and existing investments
Instead of juggling separate phone systems, conferencing tools, and messaging apps, you get a cohesive communications platform backed by DataComm expertise.
Why do organizations choose Mitel Unified Communications?
Many organizations are stuck with aging, fragmented, or mismatched voice systems:
- Legacy PBXs are costly to maintain and hard to support
- Remote and hybrid workers struggle with inconsistent tools and call quality
- Separate vendors for voice, collaboration, and contact center create complexity
- Upgrades and moves/adds/changes are slow and disruptive
DataComm Mitel Unified Communications lets you modernize at your pace—on-prem, cloud, or hybrid—while keeping users productive and customers connected.
How DataComm Mitel Unified Communications works
We align technology with your business, not the other way around.
Assess & Plan
We start by understanding your environment:
- Review current phone systems, circuits, numbers, and locations
- Identify remote workers, branch offices, contact center requirements, and analog needs (fax, paging, door phones, etc.)
- Clarify goals: cost reduction, resiliency, modernization, call center improvements, or cloud readiness
From there, we recommend the right path:
- On-Prem Mitel for maximum local control and integration
- Mitel Cloud for simplified operations and OPEX consumption
- Hybrid to leverage existing investments while adding cloud capabilities
Design the Right Architecture
Next, we design your Mitel UC solution:
- Call routing, auto attendants, hunt groups, and queues
- Integration with Microsoft 365, CRM, and other business apps where appropriate
- Endpoint strategy (desk phones, softphones, mobile apps, conference devices)
- Resiliency and failover plans for critical sites and users
You get a blueprint tailored to how your teams communicate today—and where you’re going.
Deploy & Migrate
We implement with minimal disruption:
- Number porting and carrier coordination
- Configuration of Mitel call control, voicemail, presence, and collaboration features
- Site-by-site or group-by-group migrations to on-prem, cloud, or hybrid
- User training and quick-start guides for features like softphones and mobile apps
Our goal is a smooth cutover—no surprises on day one.
Manage, Support & Evolve
Once live, DataComm keeps your Mitel UC solution running smoothly:
- Moves/adds/changes and ongoing configuration adjustments
- Software updates, patches, and system health checks
- Troubleshooting and support for users, devices, and integrations
- Guidance on when to extend on-prem to hybrid or move more services to the cloud
You have a long-term partner for your communications platform, not just an installer.
Key capabilities of DataComm Mitel Unified Communications
We’ve designed our service around four core pillars.
Flexible deployment: On-Prem, Cloud, or Hybrid
Choose the model that fits each site or user group:
- On-Prem:
- Ideal for sites with strict control, local survivability, or integration needs
- Use your own data center or hardware while still leveraging modern Mitel features
- Cloud:
- Subscription-based service with minimal infrastructure on-site
- Faster feature deployment and easier scaling up or down
- Hybrid:
- Keep mission-critical or complex sites on-prem while moving others to cloud
- Phase into cloud at your pace and protect existing investments
You don’t have to commit to “all or nothing” cloud.
Unified user experience across devices
Users get modern communication tools wherever they are:
- Softphones and mobile apps for laptops, tablets, and smartphones
- Desk phones and conference devices where needed
- Presence, chat, and internal directory for easy collaboration
- Single user identity across multiple devices
Whether users are remote, in-office, or on the road, the experience stays consistent.
Integrated collaboration & contact center
Go beyond dial tone:
- Audio and web conferencing, screen sharing, and collaboration spaces
- Integration with contact center features (queues, reporting, call recording—where applicable in your Mitel solution set)
- CRM and line-of-business integration options to improve customer interactions
- Consistent call handling and branding for your organization
You can streamline both internal and customer communications on a single platform.
Managed by DataComm
We handle the complexity so you don’t have to:
- Design, deployment, and carrier coordination
- Ongoing MACs (moves/adds/changes), configuration, and policy adjustments
- Proactive monitoring and health checks (where supported in your design)
- Strategic roadmap discussions to evolve from on-prem to hybrid or cloud over time
Your IT team focuses on the bigger picture while DataComm manages the day-to-day UC details.
What you get with DataComm Mitel Unified Communications
A typical engagement includes:
Who is DataComm Mitel Unified Communications for?
This solution is a strong fit if:
- You’re running an aging PBX or multiple disconnected phone systems
- You want to modernize communications but aren’t ready for a full cloud-only commitment
- You have a mix of HQ, branch offices, remote workers, and/or contact center agents
- Reliability, call quality, and customer experience are critical to your business
- You want a single partner for design, deployment, and ongoing support
USE CASES
Explore the Possible Applications of Mitel Unified Communications
Modernizing a Legacy PBX
You’re running an end-of-life phone system:
- DataComm designs a Mitel solution—on-prem, cloud, or hybrid—to replace the legacy PBX
- Numbers and call flows are migrated with minimal downtime
- Users gain modern features like softphones, presence, and mobile apps
Supporting a Distributed Workforce
You have remote and hybrid employees across multiple locations:
- Mitel softphones and mobile apps give consistent access to corporate telephony
- Cloud or hybrid deployment supports users from anywhere with internet access
- Presence, messaging, and meetings help keep teams connected
Gradual Cloud Adoption
You want cloud benefits but also have complex on-prem requirements:
- Core or specialized sites remain on-prem Mitel
- Smaller offices or remote users move to Mitel cloud services
- Over time, more services transition to the cloud as it makes sense
FREQUENTLY ASKED QUESTIONS
Common questions
No. We can design a solution that’s entirely on-prem, fully cloud, or hybrid. Many clients start hybrid and move more workloads to the cloud over time.
In many cases, yes—depending on your current endpoints and infrastructure. We’ll evaluate what can be reused and what should be refreshed as part of the assessment.
Mitel can coexist and integrate with tools like Microsoft Teams. We’ll help define the right roles for each platform and integrate where it adds value (e.g., click-to-call, presence, or direct routing scenarios, depending on your environment).
If you have a contact center or heavy call-handling needs, we’ll factor that into the Mitel design—skills-based routing, reporting, call recording, and other features as appropriate for your solution.
DataComm can coordinate with your existing carriers or assist in evaluating alternatives. We handle number porting and routing changes as part of the project.
Next steps
To tailor DataComm Mitel Unified Communications to your organization, we recommend documenting:
- Your current phone systems, carriers, and major call flows
- Key locations, remote worker populations, and contact center needs
- Preferences and constraints around on-prem, cloud, or hybrid deployment
Ready to harden your network against active threats?
Schedule a Mitel Unified Communications strategy session with DataComm to determine the right mix of on-prem, cloud, and hybrid for your environment and map out your roadmap from legacy telephony to modern unified communications.